After so many heart aches and complaints, I almost jumped out of my skin on Sunday evening with shock - a good one, that is. The resort is unbelievably clean!!!! I went out for my usual walk and observing the situation on Sunday evening and found the resort compound, corridors etc were sprucely clean. It was such a pleasant sight. After living here for about 4 years, this is the first time I didn't have any complaints. My responsibility is made easier.
When I was in PJ, Zaidi, the supervisor SMS me complaining that the Ascot housekeepers just threw rubbish outside without putting them in plastic bags. His complaints turned into conflicts with them. I have called and talked to Chen, the Manager, to tell her staff not to dump apartment rubbish on the corridor and expect somebody else to collect and dispose them but seemed like it fell on deaf ears.
So, on Friday when I returned to PD, I took my usual walk and was so repelled with the scattered rubbish in front of certain apartments. The next morning I had a face to face meeting with Chen and handed her a note requesting her to check on her housekeepers' work and that the cleaners will pick only rubbish in plastic bags. She sent down her staff immediately and by evening when I walked around, it was clean. I was surprised and prayed it would stay that way forever.
Sunday was a surprise. Usually irresponsible guests would litter the compound, the car park as well as the corridor and walkway. It was hard work to collect and to dispose the mountains of rubbish and the tell-tale chaos would remain by evening and the next day. But this time, everything was pleasantly clean. No wonder I saw Zaidi still walking and checking the compound at 6.30 pm. I guess his army training helps him in his job.
Thank you Zaidi, the cleaners and Chen for your cooperation. I hope in future I don't have any reasons to complaint like before and I don't have to send emails to the Management Council members so often to report the appalling situations.
I hope my compliments to Zaidi, his boss and his staff will be an encouragement and they maintain the good work.
0 comments:
Post a Comment