Friday, November 15, 2013

Cheat Airline?

My bag was packed. I was supposed to leave for Guilin on the morning of 14 November with 6 other people whom I have not met. The trip was arranged by Izan of Dhia Holidays and Travel. On 13 November, Izan called to meet me. I promised to pay for my Lombok trip on 6 December 2013, so we met up at Giant, Kelana Jaya for lunch. There, Izan dropped a bomb that the trip to Guilin the next day was cancelled. I was downright shocked and disappointed. She owed me an explanation.
The 6 people from Kajang in this group, bought their own Air Asia tickets during Matta Fair and requested Izan to arrange for this trip. I joined in as a solo member.  Izan bought a regular ticket for me. When she checked to get our boarding passes, only my boarding pass was OK. The names of the other 6 people did not appear, strangely, only their return flight was confirmed. So there was quite a hassle for the six to get their flight right but Air Asia was not easy to get in touch with. There was no alternative but to cancel the whole trip at the last minute.
Lesson learned - never trust Air Asia, cheap tickets or not. Heaven knows when the other 6 people would get back their money or they might lose all. I never trust Air Asia as I think they are just pulling wool over customers' eyes luring them with cheap fare but piling all kinds of charges which would finally cost almost as much as other regular airlines. As I have said, I dislike traveling with Air Asia and would avoid doing so, not minding paying a bit more flying by MAS or by other regular airlines. So don't be fooled by such cheap offers, at the end of it when you do a bit of calculation, you don't really fly cheap. I travel by Air Asia only if I have no choice, like traveling in group tours to certain destinations.
My friends complained that Tune Hotels also enticed customers with their advertisement of low rate. They booked the hotel online with RM90 rate but ended up paying almost RM180 with all kind of additional charges like blanket, soap etc, etc which would be provided by regular hotel for free. They swear never to get hooked again by the low-class advertisement. So, be aware of this kind of cheat that fattens the wallet of the owners.
I'll go to Guilin in December so that I don't lose on the ticket.

  

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